No Cancellations or Refunds: We are unable to accommodate cancellations or issue refunds once your order is confirmed. Kindly ensure your booking and product selection meet your requirements prior to finalizing.
Collection & Delivery: Items/services are for collection or use at the hotel. Delivery services (where available) will incur a separate fee. Kindly contact our concierge team to arrange delivery.
Reservations & Redemption: We kindly request that reservations remain unchanged at the time of voucher redemption. Modifications are not permitted post-booking.
Operating Hours: Redeemable services and in-hotel facilities operate daily from 10:00 AM to 6:00 PM.
World of Hyatt Points: Please note, World of Hyatt points cannot be used to redeem items via this e-commerce platform.
Payment & Processing: All orders must be paid for in advance, adhering to the specified processing times for your selected item.
Price Adjustments: Park Hyatt Saigon reserves the right to adjust pricing at any time, without prior notice. Prices may vary during festive seasons or special events.
Taxes & Charges: All listed prices are final and include applicable government taxes and service charges.
Item Availability: While we strive to fulfill your order, we regret that some items may occasionally be unavailable. In such cases, we may substitute the item with one of comparable value, if necessary.
